No incoming mails

[boris]

I have a strange issue I need some help with:
I moved my mailserver added the new credentials in ESPO, pushed the test buttons (connection OK, test mail sent out OK). Sending mails works fine, but I don't receive anything.
A look in the log shows no error
Tested with 2 other mailclients --> same credentials work here, the folder is present and contains new mails.

Any ideas?

[boris]

I found a solution. Made a duplicate of the mailaccount as this worked I deleted the old one. Strange bug in Espo, but simple solution...

[yuri]

This might be related: https://github.com/espocrm/espocrm/issues/3654

[boris]

It seems to be the same here. Duplicating the current mail account and syncing again is the only way to get ESPO to fetch mails again. At least only 12 accounts with around 100 GB. One nightshift...

[victor]

If you have not deleted old emails, they will not be recreated (fetched again). Only emails that did not exist in your instance will be recreated.

[boris]

Hi Victor, this is exactly the problem: New mails were not created in ESPO. I tried the files from issue 3654, this didn't solve my problem. As said: Only solution was duplicating the mailaccounts with the same settings...

[yuri]

After moving the server, if the UIDVALIDITY didn't change (e.g. it was 1 and by default was set to 1 with the new server), it may cause such a problem which is expected.

An additional solution that was implemented yesterday is to reset the account: https://github.com/espocrm/espocrm/issues/3667