PT Characters

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  • ferradeira
    Junior Member
    • Apr 2026
    • 5

    #1

    PT Characters

    Hi, when I import from a CSV file it does not recognize the Portuguese characters.
    Any ideas on how to overcome this?
    thanks
  • victor
    Active Community Member
    • Aug 2022
    • 1182

    #2
    Please include a shortened test version of the import file in the zip archive. Also include screenshots of the exact stage where the problem occurs.

    Comment

    • yuri
      EspoCRM product developer
      • Mar 2014
      • 9810

      #3
      Try re-saving your CSV file in UTF-8 encoding. The import tool requires UTF-8.

      Comment


      • ferradeira
        ferradeira commented
        Editing a comment
        I already did it, but still the same issue.
    • ferradeira
      Junior Member
      • Apr 2026
      • 5

      #4
      Please fin it attached
      Attached Files

      Comment

      • victor
        Active Community Member
        • Aug 2022
        • 1182

        #5
        ferradeira,

        1. Instead of resaving, I copied the data from your table and created a completely new document into which I pasted the copied data:
        2. Then, when saving, I selected UTF-8 format:

        Click image for larger version

Name:	image.png
Views:	0
Size:	83.9 KB
ID:	126200​3. During import, everything is displayed correctly. You can take my file from the attachments as an example and copy the rest of the data there.

        Click image for larger version

Name:	image.png
Views:	0
Size:	135.7 KB
ID:	126201
        Attached Files

        Comment

        • shalmaxb
          Senior Member
          • Mar 2015
          • 1870

          #6
          your file is not UTF-8, it is ANSI. You can use an editor like Notepad++, open the file there and change the encoding to UTF-8 (without BOM).

          Comment

          • ferradeira
            Junior Member
            • Apr 2026
            • 5

            #7
            It worked, thanks a lot

            Comment

            Working...