Avatars failing with 401 error

[Juantreses]

Hi everyone,

I’m running into a persistent issue where user avatars fail to load within the CRM. This is happening for all users across different browsers.
When logging in, all avatar images are broken. Looking at the browser console/network tab, the request returns a 401 Unauthorized error.

Example URL: ?entryPoint=avatar&size=small&id=6888c2ef1c8c32391 &t=1770984006894


There is a temporary manual fix, but it's not sustainable:

1. If I copy the broken image URL and open it directly in a new browser tab, the avatar displays correctly.
2. After doing this once, if I refresh the CRM page, all avatars start working again immediately.
3. After some time (presumably when the session expires or is renewed), the avatars break again with the same 401 error.

It seems like the initial request sent by the application doesn't properly pass the authentication headers or cookies to the avatar entryPoint, but visiting the URL directly "forces" the browser to associate the session.

Has anyone encountered this? Any help would be greatly appreciated!