How can I prevent a Case record from being created?

[lj4353]

I enabled the "Create Case from Email" feature, but I receive many duplicate emails every day. I want to block the Case creation when the incoming email is a duplicate.

I tried adding the following line in Before Save Custom Script:
throw("Duplicate record detected. Creation prevented.");
However, this does not prevent the Case from being created.

How should I properly block the creation of a Case record (including those created from inbound emails)?
Which script or formula should I modify, and where should I place the logic?

Any advice would be appreciated.

[heint]

Greetings, lj4353,

I assume that this link can be helpful for you: https://docs.espocrm.com/development/duplicate-check/.

[heint]

Since working with the "Create Case" functionality of IMAP can be kind of confusing, you can also create the following workflow:


which will detect duplicate cases by name and delete them. You can configure the workflow in a way to send a pop-up notification after duplicate records have been deleted.

By default, you will get the following notification from the system: