Scheduled Jobs - Check Personal Email Accounts - Failed

[Blockhouse_IT]

Hello,

We are currently dealing with an intermittent issue where our scheduled job that checks personal email accounts on a regular basis will fail to check in.

It is never the same account, and the behavior is inconsistent, sometimes it affects only one account, other times multiple accounts are impacted at once, and occasionally we can go several days or even weeks without seeing the issue at all.

When the check-in failures occur, the duration varies. Some accounts only fail for a few minutes before recovering, while other instances can last several hours before they resolve on their own without any intervention.

We have already updated our extensions and our system version to the newest available release, but the issue is still occurring and appears to persist despite these updates. This additionally has been happening for multiple instances of the extensions and the system.

Any information on this would be greatly appreciated we are currently running the Advance pack, the Google pack and the Sales pack if that information helps.


Please advise,

Thank you!

[victor]

Each such error for each Personal or Group Email Account should be considered separately, since the reasons for incorrect operation can be completely different.
So we expect more details from you on a specific problem for a specific Personal Email Account:

- Enable Debug mode: https://docs.espocrm.com/administrat...ng/#debug-mode.
- Reproduce the error.
- Provide part of the log with this error. EspoCRM log files are located in {ESPO_ROOT}/data/logs/ directory. Most errors are logger there.

This is quite easy to do, as in Administration > Scheduled Jobs > Check Personal Email Accounts you can find the right time to pay attention to in the EspoCRM error logs. Do not forget that the Time Zones in the EspoCRM logs may differ from those displayed in the UI in Administration > Scheduled Jobs > Check Personal Email Accounts.