Can't mass update "Assigned Users" - no error message but not doing it properly

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  • Alexis
    Junior Member
    • Apr 2025
    • 17

    #1

    Can't mass update "Assigned Users" - no error message but not doing it properly

    I tried to mass update few leads to a user but it's not working.
    No error message, but in Stream we can see "Admin assigned this lead to {assignee}"... We don't get the name, it shows {assignee}

    In Contact and Lead I have the same error (did not try others)


    Click image for larger version

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    Steps to Reproduce
    1. Navigate to the "Prospect" entity list view.
    2. Select 2-3 records
    3. Click the "Mass Update" action button.
    4. Select the "Assigned User" field and choose a specific user from the dropdown (e.g., "John Doe").
    5. Refresh the page or check the selected records' details.
    (Note: I also tried the exact same steps on the "Contact" entity and observed the same behavior.)

    Expected Behavior
    • The selected records should have their "Assigned User" field updated to the chosen user (e.g., "John Doe").
    • In the Activity Stream for each affected record, it should log a message like: "Admin assigned this lead to John Doe" (with the actual user's name displayed).
    Actual Behavior
    • No error message is shown during or after the mass update process. It shows for exemple "10 records updated"
    • The "Assigned User" field on the records remains unchanged (no user is assigned).
    • And in the Activity Stream for each record, a message appears: "Admin assigned this lead to {assignee}" (showing a literal placeholder "{assignee}" instead of the actual user name).
    Additional Details
    • I can mass update Teams but not the Assigned Users.
    It's on version 9.2.2
  • yuri
    EspoCRM product developer
    • Mar 2014
    • 9440

    #2
    Maybe need to add 'Assigned Users' to the Mass Update layout instead lof 'Assigned User'.
    If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

    Comment

    • Alexis
      Junior Member
      • Apr 2025
      • 17

      #3
      Ah yes ! It works !
      Very subtle.

      Thank you, I would have struggled for a long time without your help !

      Comment

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