CRM for Healthcare

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  • irena.kiv
    Junior Member
    • Sep 2025
    • 1

    #1

    CRM for Healthcare

    Hi! I noticed that your system is also positioned as a CRM for Healthcare. Could you please clarify if it is HIPAA compliant? Do you have any users (examples) who use the CRM for Healthcare?
  • emillod
    Active Community Member
    • Apr 2017
    • 1499

    #2
    Hello irena.kiv
    i would say that EspoCRM is a solid base of CRM for various industries, but it's a BASE. I would not call it a ready product for a hospital for example, because it requires adjustment.
    I personally treat HIPAA as similar to GDPR and EspoCRM contains mechanisms like possibility to mark fields which contains personal data. Thanks to this, you can permanently erase personal data from record.

    You can read more about this here: Data privacy - EspoCRM Documentation

    Comment


    • irena.kiv
      irena.kiv commented
      Editing a comment
      Thanks a lot!
  • shalmaxb
    Senior Member
    • Mar 2015
    • 1758

    #3
    as far as I know user item uses espoCRM in healthcare.

    Comment

    • Thaeeks
      Junior Member
      • Oct 2025
      • 1

      #4
      Originally posted by emillod
      Hello irena.kiv
      i would say that EspoCRM is a solid base of CRM for various industries, but it's a BASE. I would not call it a ready product for a hospital for example, because it requires adjustment.
      I personally treat HIPAA as similar to GDPR and EspoCRM contains mechanisms like possibility to mark fields which contains personal data. Thanks to this, you can permanently erase personal data from record.

      You can read more about this here: Data privacy - EspoCRM Documentation geometry dash
      Have you implemented it in a healthcare setting yourself, or just tested its data privacy features?
      Last edited by Thaeeks; Yesterday, 01:14 AM.

      Comment


      • irena.kiv
        irena.kiv commented
        Editing a comment
        Not yet. Just trying to figure out if it suits for my requirements. And first of all if it is HIPAA/GDPR compliance.
    • AndyW
      Junior Member
      • Oct 2025
      • 7

      #5
      I'm also working on configuring Espo for healthcare related crm and services. Allthough I'm new to Espo CRM and still have tons to learn, but as others wrote here, it's a matter of configuration and setting up things the proper way. Espo seems to have all the building blocks ready.

      Comment

      • emillod
        Active Community Member
        • Apr 2017
        • 1499

        #6
        Thaeeks we were talking with few customers from Healthcare but because of other reasons cooperation didn't conclude. We were talking with some customers about encrypting data of patients, etc. That's more complicated thing and not supported by EspoCRM, but other things seem be good.

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