Behaviour of Multiple Layout Sets for User Assigned to Multiple Teams

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  • IshitaRana
    Junior Member
    • Apr 2025
    • 14

    #1

    Behaviour of Multiple Layout Sets for User Assigned to Multiple Teams

    Hi,

    If I assign a user to two different teams, and each team is assigned a different layout set, and both layout sets define different layouts for the same entity (e.g., Case), which layout will be visible to that user when accessing that entity?

    How does EspoCRM resolve layout conflicts in such a case — is there a priority, fallback, or merge strategy?
  • yuri
    Member
    • Mar 2014
    • 9187

    #2
    Hi Ishita,

    The layout set for a user is determined by the Default Team assigned to the user. A user can have only one Default Team.
    If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

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