Email not going through BPM

[ali.ahmed@bios.pk]

Hello,

I am trying to setup an email reminder based on a condition to be sent to a specific user through a process. The email for some reason is not being sent. The attachments are attached for reference.

Can anyone help point out what could be the issue? All other emails of reports etc are being sent from the system.

[lazovic]

Hi ali.ahmed@bios.pk,

You should check the error logs of your EspoCRM instance to find the reason for this behavior: https://docs.espocrm.com/administrat...ng/#check-logs.

[ali.ahmed@bios.pk]

The following errors are showing:

[2025-07-23 05:45:34] ERROR: (0) Email sending error: Connection could not be established with host "ssl://mail.bios.pk:465": stream_socket_client(): Unable to connect to ssl://mail.bios.pk:465 (Connection timed out) :: /var/www/html/espocrm/vendor/symfony/mailer/Transport/Smtp/Stream/SocketStream.php(154)

The espo application is hosted on Digital Ocean and it seems they have blocked ports 465 and 587. Could that be the reason? If so, is there a work around?