Integration of email with the CRM for automatic ticket creation upon receiving emails. is it possible?step by step procedure
automatic ticket creation upon receiving emails
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Hi Aswathi,
This functionality is already present in EspoCRM:
Email-to-Case allows creating cases from incoming group emails automatically. The feature is extremely convenient for support teams as it reduces the time spent on routine manual data entry. The functionality also aids a lot in providing exceptional customer service and support.
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