Email Visibility in Contact Stream

[Stefan]

Hello,

could someone please explain to me how it’s determined whether emails appear in the contact stream or not?

I’ve noticed that – even when emails are correctly linked – they don’t always show up in the stream, even for me as an admin.

My assumption is that regular users only see emails from their assigned team. Is that correct?

I actually thought that as an admin, I would be able to see all emails in the contact stream, but that doesn’t seem to be the case in practice.

[Stefan]

Could someone please explain this to me?

I would like the e-mail history of Contacts to be visible to the assigned users/groups in the stream. But somehow this doesn't seem to work.

[yuri]

Stream notes about emails are visible to users who have access to referenced emails (via the users or teams links IIRC). A note is linked with users and teams separately (otherwise we would have a massive performance drop).

[Stefan]

Stream notes about emails are visible to users who have access to referenced emails (via the users or teams links IIRC). A note is linked with users and teams separately (otherwise we would have a massive performance drop).

Thanks for the answer yuri! As admin I have access to emails (on the Email page) which are not visible in the stream. Why is that? How can I change it?

For example (It is correctly related to a contact Jana XXX):



But I don't see this email in the stream.

[yuri]

Are those emails added in the stream of the Account related to the Contact?

[yuri]

If the parent of the email was modified after it was imported, the email won't appear in the stream of the new parent.

[Stefan]

If the parent of the email was modified after it was imported, the email won't appear in the stream of the new parent.

I see.

This means, for example, if the email has no parent when it is imported. And I assign a parent (Contact A) to the email afterwards. The email is not displayed in the stream of Contact A. Have I understood this correctly?

Is there a way to change this behavior? Or to somehow display these emails in the stream?

Or could we not somehow display all connected emails for a contact via the layout manager or similar? A relatsionship is apparently available.