Slow loading of email list

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  • JanBab
    Member
    • Mar 2020
    • 66

    Slow loading of email list

    Hi,
    After the upgrade, the loading of the email list slowed down. Previously, the list opened on click. Now it takes about 8 seconds to open. There are about 180,000 emails in the database. We have EspoCRM 9.0.4.
    Where could the problem be?​
    Thanks
    Jan
  • Vadym
    Super Moderator
    • Jun 2021
    • 353

    #2
    Hi JanBab,

    Please provide a screenshot of Administration -> System Requirements to investigate this issue further. What PHP version and database server do you use?
    Last edited by Vadym; 03-14-2025, 09:12 AM.

    Comment

    • yuri
      Member
      • Mar 2014
      • 8797

      #3
      Hi Jan,

      Just for reference. We have a comparable number of emails. The list view loads instantly.

      Does it loads slowly for both admin and non-admin users?
      If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

      Comment

      • JanBab
        Member
        • Mar 2020
        • 66

        #4
        To Vadym
        You can see screenshot of System Requirements with DB and PHP version on picture.

        To yuri
        I tried it. It doesn't happen with the admin. Interesting!

        Thanks

        Comment

        • yuri
          Member
          • Mar 2014
          • 8797

          #5
          Do you have the number of records displayed on the Email list view? It's disabled by default. But enabling it causes a significant negative performance impact.
          If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

          Comment

          • JanBab
            Member
            • Mar 2020
            • 66

            #6
            Do you mean this number? See picture please.
            Click image for larger version  Name:	Snímek obrazovky 2025-03-17 095227.jpg Views:	0 Size:	52.7 KB ID:	115972

            Comment

            • yuri
              Member
              • Mar 2014
              • 8797

              #7
              No. Administration > Entity Manager > Emails > Edit. "Disable record counts" should be checked.
              If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

              Comment

              • JanBab
                Member
                • Mar 2020
                • 66

                #8
                "Disable record counts" is checked.

                Comment

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