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Hello,
We have EspoCRM 9.0.4 - VoIP 2.0.4. ASTERIX AMI - GRANDSTREAM 6300 .
We have a small issue with outgoing calls in the call list.
For all calls that are of type outgoing call, our trunk number appears as the parent, and not the number of the client we called.
In the PBX, in the CDR menu, it shows that a call was made from extension 104 to the client's phone number, but in Espo, our phone number [trunk] appears.
I have attached a few pictures for clarity. What could be the problem? Has anyone else experienced something like this?
Thank you!
We have EspoCRM 9.0.4 - VoIP 2.0.4. ASTERIX AMI - GRANDSTREAM 6300 .
We have a small issue with outgoing calls in the call list.
For all calls that are of type outgoing call, our trunk number appears as the parent, and not the number of the client we called.
In the PBX, in the CDR menu, it shows that a call was made from extension 104 to the client's phone number, but in Espo, our phone number [trunk] appears.
I have attached a few pictures for clarity. What could be the problem? Has anyone else experienced something like this?
Thank you!
Attached Files