Issue with email notification "Note about Status Update"

[Paulina]

Hello,

In Template Manager I have "Assignment :: Task" template which looks like this:


User receives email like this, the number is the same number like in the Task record:



Then Task status changed, user also receives Email notification from Template Manager -> "Note about Status Update":



But the number in the received email is different from the one in the actual Task record. Here is the same Task email notification:



Can someone explain why the number is different from the actual one then user receives a status update notification? Where does this number come from? The task record does not have such a number. I look forward to your suggestions. Or is this a bug in the CRM?

[yuri]

Hi Paulina,

For assignment notifications it applies an entity. For status notification it applies the note record. The note entity type has 'number' field too. It's problematic to change it as it's a breaking change.

Maybe {{parent.number}} will work for you.

[Paulina]

Thank you for the explanation. But {{parent.number}} did not work, there is no number at all in email notification Are there any other solutions?

[yuri]

I don't think I know the solution.

[yuri]

Maybe consider using a Workflow rule instead?

[Paulina]

How does the system know which template to use? Is it possible to create custom status notification templates for different entities, such as Case or Task, and use them instead of the default system templates?

[yuri]

The problem is that status email notification is the same for every entity type. The same template is used.