Issue with email notification "Note about Status Update"

[Paulina]

How does the system know which template to use? Is it possible to create custom status notification templates for different entities, such as Case or...

[Paulina]

Thank you for the explanation. But {{parent.number}} did not work, there is no number at all in email notification Are there any other solutions?

[Paulina]

Hello,

In Template Manager I have "Assignment :: Task" template which looks like this:


User receives email...

[Paulina]

Hello,

Error receiving progress:
1. I installed an extension that creates an enum type field "customerType" in the Case entity...