Itemlist not working in Opportunity

[Ellen]

Hi,
I have issue when using itemlist in Opportunity:
After I added any item list in Opportunity: save> it's ok. But after that when I open again this Opportunity: it gone.
Please help to investigate and fix it.
Thank you
Ellen.

[victor]

Hi Ellen,

- What versions of EspoCRM and Slaes Pack extension are you using? EspoCRM 8.2.4 and Sales Pack extension 2.5.0 are currently relevant.
- When Debug mode is enabled: https://docs.espocrm.com/administrat...ng/#debug-mode, does anything get written to the EspoCRM logs? EspoCRM log files are located in your_instance_name/data/logs/ directory. Most errors are logger there.
- If there is nothing in the EspoCRM logs after playback, what is displayed in the browser console (press F12) when Items disappear from your Opportunity?

Perhaps you have the ability to record a short video playback > upload it to one of the video hosting sites > share it on the forum.

[Ellen]

Hi Victor,
I'm using very old version.
It has been worked before. But now it's not working.
It need to be upgraded then it will be working?
Thank you Victor,
Ellen.

[victor]

Sooner or later you will have to upgrade your instance version, php version and Sales pack extension version. And this is the best advice for you.

However, in the meantime, please check your versions of: php, EspoCRM and Sales Pack extension.

[Ellen]

Hi Victor,
Do I need to buy advance & sales pack
or only sales pack to solve this issue
thank you

[victor]

Each version of any extension requires a specific environment (version of php or EspoCRM, for example).
You can use the Sales Pack both separately and together with the Advanced Pack. If you do not need the Advanced Pack extension functionality at the moment, then you can purchase only the Sales Pack extension license.

The functions you described in the first message of this topic are included in the Sales Pack extension.
More about Sales Pack: https://docs.espocrm.com/extensions/...pack/overview/
More about Advanced pack:
- https://docs.espocrm.com/user-guide/reports/
- https://docs.espocrm.com/administration/workflows/
- https://docs.espocrm.com/administration/bpm/

[amosdante]

Hi,
I have issue when using itemlist in Opportunity:
After I added any item list in Opportunity: save> it's ok. But after that when I open again this Opportunity: it gone.
Please help to investigate and fix it.
Thank you
Ellen.

Hey!
Here are a few steps you can take:

1. Check Versions: Ensure that you are using the latest versions of EspoCRM and any relevant extensions, such as the Sales Pack extension. Sometimes, updating to the latest versions can resolve unexpected issues.
2. Enable Debug Mode: Turn on debug mode in EspoCRM to see if any errors are logged when the item list disappears. You can find the logs in the data/logs/ directory of your EspoCRM installation.
3. Browser Console: Open your browser's developer tools (usually by pressing F12) and check the console for any errors when the item list disappears. This can provide clues about what might be going wrong.

Try any of these.