Trying to pick a self hosted CRM (vTiger & EspoCRM)

[Rectee]

Hi everyone. I'm currently evaluating self hosted crm systems, in the last week I've tried:

vTiger

SuiteCRM

EspoCRM

I'm looking for a solution that has products/services, ticketing system (maybe a knowledgebase too) and reporting, contacts, calendar, and a note section.

So far, vTiger almost fits the bill, it's updated now and again by a team of developers. Reading some comments, I can see a few users are saying vTiger is starting to wind down the self hosted system, pushing people to their online platform now.

EspoCRM is nice, quite a slick interface, but by default it doesn't have product/services sales, nor reporting for IT tickets and appears to need an extension pack for that.

SuiteCRM, I struggled with installing (but managed), tried to upgrade and gave up, reading the forums, the developer seems to have issues with users struggling with help.

slope game

I wondered, those who chose vTiger and EspoCRM, how happy you are with them in your business, and those to chose another self hosted system, what did you go for?

Many thanks everyone.

[rabii]

I have used vTiger in the past (never liked the UI - very messy) UX is not satisfying and they are pushing users to use their cloud. SuitCRM not worth it for me, a lot of issues and also no new features.

Espocrm is the best - very clean UI a good UX and i understand your point about reports and products/services (you can create your own if you know how to) documentation is clear for developers and you can customize and build anything on top of espocrm. Personally i would 100% purchase Advanced Pack which offer (Reporting - Workflow and BPMN) it is affordable and help support this amazing team. Sales Pack has full pack of features to manage everything in sales and i would definitely encourage you to go for it. You can check all of this in the demo. vTiger has a workflow but to be honest not close to what espocrm's advanced pack offers, the BPMN is a very powerful tool that can literally automate all of your business process.

Purchasing the extensions is essential to help support the work the team do. Espocrm is very powerful system and we have a beautiful community that would help you with anything just have a look at the forum here and you can see the spirit of collaboration.

[shalmaxb]

I can repeat the words of rabii. I never collaborated with a community of this quality, generosity and kindness, very hard to find these days.
espoCRM itself is a jewel.

[esforim]

I won't be bias to any system, if it fit what I need to do I use it.

Test out all 3 system demo and see what fit you. There is a few thread asking the same question which I state my opinion.

Instead of saying how good each one is, I will write how bad* each one is instead

1. vTiger - Many feature need extension and the price is not affordable. Forum seem marketing portal.
2. EspoCRM - Some feature is available in other system but it is a paid official extension in EspoCRM.
3. suiteCRM - Haven't use this, only played with Demo and brief test on an installation. So I will just write lackluster to end this post.


*Disclaimer: In my opinion, and what I dislike about it.