I can't login to my crm

[cristjian]

Hello everyone, for a couple of months my espocrm has not worked, everything started with a 500 error, I tried to restart my server and after that the login screen went blank without being able to access with my credentials. I checked the log in my file manager and I get the following error:

2024-09-25 15:28:48] ERROR: Uncaught Exception Espo\Core\Utils\File\Exceptions\FileError: "Bad data stored in file 'data/cache/application/objMetadata.php'." at /home/user/domains/crm.example.com/public_html/application/Espo/Core/Utils/File/Manager.php line 309 {"exception":"[object] (Espo\\Core\\Utils\\File\\Exceptions\\FileError(co de: 0): Bad data stored in file 'data/cache/application/objMetadata.php'. at /home/user/domains/crm.example.com/public_html/application/Espo/Core/Utils/File/Manager.php:309)"}

In another forum they told me that it could be a problem with the write permissions, I followed the instructions and enabled permissions, I deleted the cache folder, flush my dns and cache on my server, but the same problem continues, what else could I do to solve it? I appreciate your help

My EspoCRM looks like this

[emillod]

This is probably issue with permissions and also with user set in config file. Please make sure that correct user id is set or remove param from the config.

[cristjian]

Hi emillod, I'm relative new in espocrm, how can I do that? thanks for your help

[esforim]

Hi there. I recently ran into this forward loop of 500! I tried fixing permission but still fail.

What I end up doing was renaming/moving the config.php or was it ???config-internal.php file. Reload EspoCRM so a new config is create, then I copy and paste the database setting from the original config to the new generated config.

I'm not sure how technical you are to understand what I just said... I will try take some photo tomorrow for you

[shalmaxb]

database settings are in config-internal.php

[esforim]

cristjian forgot to ping you.

shalmaxb thank you.