Email To case emails are always in "Being Imported" Status

[abhilash.kumar.niit]

Hi i am using email to case for my espocrm. Sometimes the inbound emails are not mapped with the case and their status is also "Being Imported" instead of Archive . Any solution or suggestion?? what i am doing wrong please help.

[Vadym]

Hi abhilash.kumar.niit,

Are you using external email client for emails fetching?
Please provide EspoCRM error log and screenshot of Group Email Account to get more details about your issue.

[abhilash.kumar.niit]

Hi Vadym,

Yes, i am using external email client for fetching the emails to the espo system. ESPO error log has a single error "[2024-09-05 05:01:46] ERROR: WebSocketSubmission: Class "ZMQContext" not found"

[esforim]

I'm noticing ever since 8.4 everything seem to be Imported whenever it fetched email.

[yuri]

We just changed the label in 8.4. Archived => Imported.

[esforim]

Thank you for that clarification. Personally it don't affect anything but "eye muscle memory" seeing the difference but don't remember what was it previously.

[abhilash.kumar.niit]

Hi espocrm i have the 8.3 version of espo it works fine but some time the emails are not being imported correctly the status shows " Being Imported" for always.

[yuri]

Would "o-data" username be fine?

[esforim]

If there no other choice, please change it to: esforim yuri

With my 4 years here, I think only 2 people PM me thinking so, but I quickly shot them down to post it a thread.

An early RIP to espcrm and hail the @esforim

[yuri]

Done. Renamed to esforim. I hope your previous password should still work.

[yuri]

Try disabling websocket. Administration > Settings > Uncheck "Use WebSocket" and save.

[abhilash.kumar.niit]

Hi Yuri , 

Thanks for the reply i have disabled the web socket but yet getting the same issue my emails are not being imported in the system. Can you please help me what wrong i am doing??

[yuri]

What else in the log since you disabled websocket?

[abhilash.kumar.niit]

Hi yuri,

unfortunately it happens occasionally and below is the given error from logs.

Accessing related records with Entity::get is deprecated. Use $repository->getRelation(...)->find()