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Hello.
Afaik, every European user of Espo (everyone targeting European receivers of mass email) needs a way to make it so that when a receiver of a mass email clicks the opt-out-link, no mass mails will ever be sent to that person/contact again. I have searched, but can't find how to do that with EspoCRM. I can only find Espo will exclude that email address from future emails within the Campaign.
GDPR demands this. So please add this option. Maybe exposing the opt-out-clicking, or enabling linking the clicking to a field on a person/contact and being able to configure how such a field would get a certain value, so one can use that field to exclude that person/contact from all emails. Or maybe dev's think of a better way.
If there is a way to accomplish this, i would appreciate the mass email doc on opt-out ( https://docs.espocrm.com/user-guide/mass-email/#opt-out ) to be extended about how to do that.
Thank you,
Raoul.
Afaik, every European user of Espo (everyone targeting European receivers of mass email) needs a way to make it so that when a receiver of a mass email clicks the opt-out-link, no mass mails will ever be sent to that person/contact again. I have searched, but can't find how to do that with EspoCRM. I can only find Espo will exclude that email address from future emails within the Campaign.
GDPR demands this. So please add this option. Maybe exposing the opt-out-clicking, or enabling linking the clicking to a field on a person/contact and being able to configure how such a field would get a certain value, so one can use that field to exclude that person/contact from all emails. Or maybe dev's think of a better way.
If there is a way to accomplish this, i would appreciate the mass email doc on opt-out ( https://docs.espocrm.com/user-guide/mass-email/#opt-out ) to be extended about how to do that.
Thank you,
Raoul.
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