500 error > make Espo Target List see related Contacts to do a mass e-mail

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  • raoulteeuwen
    Junior Member
    • Jul 2024
    • 9

    500 error > make Espo Target List see related Contacts to do a mass e-mail

    Hello. Pretty newbie on Espo here.

    I'm asked to make it so some colleagues can send out a mass email. Now i did find https://docs.espocrm.com/user-guide/mass-email/ and try to follow the steps.

    Upon trying to 'Sync Now' the target list, i get thrown "Error 500 - Not supported entity type 'Donatie' for target list sync.​".

    From a data point, i have a table with donations, and a table with contacts (donators). There is a relation between the 2: when i open a donation, i see who donated and can click to the contact. The report i'm trying to use as a basis for the mass-email is based on the donations table.

    It seems the Espo Target List doesn't recognize that there are contacts related to the donations?

    I did also try to manually populate the Target list, hoping i can somehow point Espo to the relation between Donation and Contact, but this gives me the same error...

    How to solve this?
  • yuri
    Member
    • Mar 2014
    • 8483

    #2
    Hi,

    Is the "Donatie" entity type of Person or Company type?

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    If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

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    • raoulteeuwen
      Junior Member
      • Jul 2024
      • 9

      #3
      No, it's of type 'Base'

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      • yuri
        Member
        • Mar 2014
        • 8483

        #4
        Only Person and Account types can be used as targets of the Target List entity.
        If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

        Comment

        • raoulteeuwen
          Junior Member
          • Jul 2024
          • 9

          #5
          This is what i thought. A bit limited and needing extra calculated fields to be stored on a contact or person (afaik the workaround), but i guess it is what it is...
          Last edited by raoulteeuwen; 09-01-2024, 02:37 PM.

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