Case created by email not visible in portal

[Ednt]

We have support Portal.
Cases created in the Portal are shown.
Cases created by email are not visible contact and account are correct linked in the contact the cases are all visible in contact also from accounts.

The case is created by system

And the access rule is by contact

What we have to do for fixing the issue?

[victor]

The case must be related to the contact with which the Portal User was previously related.

[Ednt]

That is happening. Contact and Account are assigned.
And still, the case is not visible.

if we look from contact or account all the cases are there, only in the portal i miss the cases created via email.

The Difference is the case i can see is createt by the Portal user and the case from email by system.

if i change the createby to the User id i can see the case in the portal!!

So do i need a script which change the createdby user ?

[victor]

And the access rule is by contact

- I ran the test according to your conditions (screenshots 1 and 2).
- Checked the display of the case created via Email-to-case (created by System user) like Admin and like Portal User. There are no display problems (screenshots 3 and 4).

Maybe you have problems with Portal Roles or with Cashe. It is also possible that you did not do Rebuild after saving the changes in the settings of the Portal, Portal User or the Portal Role.