VOIP user is unavailable

[Russ]

hey guys, getting this:
[2024-08-03 00:11:10] DEBUG: Queue: skip user [66969f81b64ebcd81] because the user is not available


I checked voip, checked do not disturb, nothing, normal user in a queue but never gets a call, where do I check

[victor]

About "do not disturb",
- Before making a test call, log in as this User using: https://docs.espocrm.com/administrat...s-another-user.
- Make sure that "do not disturb" is turned off and only then make a test call.



Additionally, in Administration > VoIP Routing > your_number, put this user first in the queue. You can also change the Assignment Rule.



Check the correctness of the phoneNumber for this user and his VoIP Settings in general.

[Russ]

thanks

[victor]

What exactly helped you in solving the problem?

[Russ]

Hi, victor, I don't know, nothing, it disappeared.
This problem came back, for another user.
I posted a case on internal portal (portal.espocrm.com), this is really strange, looks and feels like a bug

[Russ]

I checked everywhere, tried do not disturb (it was hidden, I added back to dashboard under the agent, tried changing number, user, etc), it's not working for a particular CRM user

https://portal.espocrm.com/#Case/view/66c6160924d3dc13b