logs in campaing => I'd like to see when the email is open

[Agnes_C]

hello, i'm working on a mass email campaign. how do you get the logs to detect that the email has been opened? currently i only get "sent" in my tests, even though i did open the email. thank you very much

[victor]

You may find the following thread https://forum.espocrm.com/forum/gene...-open-tracking helpful.
Please pay special attention to this answer: https://forum.espocrm.com/forum/general/98535-email-open-tracking?p=98548#post98548.

[Agnes_C]

Thank you very much, that was very helpful ! 🙏
I now have another problem, but I think I saw something on the forum about this: I have an action for "sent" and a action for "opened" (all for the same email!).
That said, I'm going to take a look at url tracking, which I think is really interesting !

[victor]

About url tracking discussed in detail here: https://forum.espocrm.com/forum/gene...tracking-issue.