emails issue

Atreya

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Join Date: Jun 2024

Posts: 1
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#1

emails issue

06-21-2024, 06:43 AM

Hey, I'm faced with an issue where the scheduled jobs for personal and group email accounts stopped working and I have no idea what it could be.

The minute cron job fails with an error message in the log of:
`ERROR: CronManager: Failed job running, job [63b90b90344a0eeb4]. Error Details: Job CheckEmailAccounts 63b90973703d29632: [500] Email Account 63b90973703d29632 is not active`
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yuri

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Join Date: Mar 2014

Posts: 8455
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#2

06-21-2024, 06:51 AM

The log message says that your Personal Email Account's status is set to 'Inactive'. Or unchecked 'Fetch Emails' checkbox.

If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.
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