Email fetching too slow

[Ellen]

Hi every body,
Do you have the issue with email fetching.
Our CRM have big issue with email fetching, it take time and too slow.
Since the email in ESPO CRM is one of the best thing I like but it also make the issue about synchronize and fetching email
Because the email size increment day by day.
What is the best solution?
Please help me
Thanks and have a nice day!
Ellen

[yuri]

Hi Ellen,

What exactly is slow? The list view?

[Ellen]

Hi Yuri,
It took around 1-2 hours.
Sometime the mail is missing.
Please advise how I can check .
Thank you
Ellen

[yuri]

What takes 1-2 hours? It's too little details to understand.

[Ellen]

Dear Yuri,
I mean: the email already received by gmail, but after 1-2 hour it just come to espo email
Thank you for your prompt reply

[yuri]

Check 'Scheduling' parameter for jobs: Check Group Email Accounts, Check Personal Email Accounts. At Administration > Scheduled Jobs.

[Ellen]

Hi Yuri,
The total storage of email is effected time of fetching or not.
Thank you.

[yuri]

It should not affect unless it's about to take the full capacity of the storage what causes the server acting up.

How many users do you have?

[esforim]

Check your CRON check logs?

How about sending email? Does it get 1-2 delay too?