Email fetching too slow

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  • Ellen
    Senior Member
    • Jan 2018
    • 149
    #1

    Email fetching too slow

    Hi every body,
    Do you have the issue with email fetching.
    Our CRM have big issue with email fetching, it take time and too slow.
    Since the email in ESPO CRM is one of the best thing I like but it also make the issue about synchronize and fetching email
    Because the email size increment day by day.
    What is the best solution?
    Please help me
    Thanks and have a nice day!
    Ellen
    Tags: None
    • yuri
      Member
      • Mar 2014
      • 8442
      #2
      Hi Ellen,

      What exactly is slow? The list view?
      If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

        Comment

        • Ellen
          Senior Member
          • Jan 2018
          • 149
          #3
          Hi Yuri,
          It took around 1-2 hours.
          Sometime the mail is missing.
          Please advise how I can check .
          Thank you
          Ellen

            Comment

            • yuri
              Member
              • Mar 2014
              • 8442
              #4
              What takes 1-2 hours? It's too little details to understand.
              If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                Comment

                • Ellen
                  Senior Member
                  • Jan 2018
                  • 149
                  #5
                  Dear Yuri,
                  I mean: the email already received by gmail, but after 1-2 hour it just come to espo email
                  Thank you for your prompt reply

                    Comment

                    • yuri
                      Member
                      • Mar 2014
                      • 8442
                      #6
                      Check 'Scheduling' parameter for jobs: Check Group Email Accounts, Check Personal Email Accounts. At Administration > Scheduled Jobs.
                      If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                        Comment

                        • Ellen
                          Senior Member
                          • Jan 2018
                          • 149
                          #7
                          Hi Yuri,
                          The total storage of email is effected time of fetching or not.
                          Thank you.

                            Comment

                            • yuri
                              Member
                              • Mar 2014
                              • 8442
                              #8
                              It should not affect unless it's about to take the full capacity of the storage what causes the server acting up.

                              How many users do you have?
                              If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

                                Comment

                                • esforim
                                  Active Community Member
                                  • Jan 2020
                                  • 2204
                                  #9
                                  Check your CRON check logs?

                                  How about sending email? Does it get 1-2 delay too?

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