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How to change de default TEAM when creating CASES

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  • How to change de default TEAM when creating CASES

    Hi,

    I cannot find where to change the default assigned TEAM in CASES. Where can I change this?

  • #2
    Already tried here:

    #Admin/fieldManager/scope=Case&field=teams

    Enter the teams for Standard.​

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    • #3
      You can utilize a formula script to set a team upon a condition. Or the Workflows tool from the advanced pack.

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      • #4
        Thanks!

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