Process timeout, can I make the time limit for a process longer?

[abisbe]

Hi,

I've been trying to find this, which has probably been asked before, or even in the documentation, but I can't find it. I'm having an issue with a BPM process that launches a php process for document management, but this process takes too long, and even with the php process ending successfully, the BPM process stops before and ends giving a log of timeout.

Can you tell me where can I modify the overall time for a process to be alive longer?

Thanks a lot!

[abidoss]

Try to modify the value of: workflowSendRequestTimeout in the config file

[yuri]

How do you run a PHP process from a BPM process? Please provide more details, it's too vague and unknown. What exactly log, how long? Hours or minutes. Etc.

[abisbe]

True, I use a POST http request, and the process takes around 10s or so. which is not enormous, but I figured enough to make the system think something is wrong.

abidoss that's exactly right, I actually found this post too that helped me. I was struggling to find the right words for the search... T_T

https://forum.espocrm.com/forum/developer-help/74378-http-request-in-workflow-sometime-sends-sms-othertime-can-t-send-due-to-timeout-error

Thanks everyone, I modified the workflowSendRequestTimeout and now it's working perfectly.

[yuri]

Maybe re-design your remote service. So that it won't wait until the work is done, but create a job and run it in idle. It's a good practice to not to perform long executing tasks within an HTTP request.

[abisbe]

true, what we do is that we fuse a set of documents into one (that's what the external process does) and then send that one, and it needs to be done at that moment. I'll try to look for a better way to do it! Thanks!