No notification dot on bell icon, until page refresh

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  • Emmker
    Senior Member
    • Nov 2023
    • 106

    #1

    No notification dot on bell icon, until page refresh

    Hi. When a user gets a new notification, the bell icon at the upper right does not get the "1" dot sign, but when I click on the bell the notification shows in the popup menu.
    The notification dot is not showing if I navigate to another menu either.
    The only way to reveal the notification dot is to refresh the page.
    Is that the normal behaviour?
    Is there something that I can do to have the dot show up immediately?
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  • yuri
    EspoCRM product developer
    • Mar 2014
    • 9643

    #2
    Maybe you enabled WebSocket in the settings but did not set up it on the server.

    Comment

    • Emmker
      Senior Member
      • Nov 2023
      • 106

      #3
      Originally posted by yuri
      Maybe you enabled WebSocket in the settings but did not set up it on the server.
      My webscocket is enabled and configured properly, but I still get the: WebSocket connection to 'wss://mydomain/wss?authToken="authtoken"&userId=1' failed:

      I am connecting to the espocrm through a cloudflare tunnel. Could it be that there is a problem with the way cloudflare handles the websocket requests?

      Comment

      • Emmker
        Senior Member
        • Nov 2023
        • 106

        #4
        UPDATE

        There was no problem neither with cloudflare nor with my settings.
        The problem was that I had a file browser installed listening to 8080 port and the websocket could not work because of that.

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