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Hey Guys,
New to this CRM and looking to get some support on the external mail client feature.
We have checked off "Use an external email client" and we are using Outlook as our default application.
What I'm experiencing is that not all emails will open in Outlook, some will do nothing at all after hitting "reply" or "reply all". The ones that do open are smaller in size (less body content). However, it doesn't open the email with the full HTML body, just plain text.
I'm likely missing something obvious. Has anyone come across this?
Thanks in advance.
New to this CRM and looking to get some support on the external mail client feature.
We have checked off "Use an external email client" and we are using Outlook as our default application.
What I'm experiencing is that not all emails will open in Outlook, some will do nothing at all after hitting "reply" or "reply all". The ones that do open are smaller in size (less body content). However, it doesn't open the email with the full HTML body, just plain text.
I'm likely missing something obvious. Has anyone come across this?
Thanks in advance.
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