Desktop / Browser Notification Support

[blueprint]

I think being able to generate Desktop or Browser Notifications from EspoCRM would be a useful feature to have.

Even when EspoCRM is not the active tab, you would still see a notification.

Something like this, perhaps?

https://jolicode.com/blog/desktop-notification-in-php

[dkvartal]

+1 It would be nice

[telecastg]

Maximus posted a very thorough guide to add a reminder upon a Case entity event, https://forum.espocrm.com/forum/deve...-to-new-entity maybe this can help in a project to integrate the desktop-notification-in-php class ?

[Enju]

It would be great +1

[Rucorosa]

Agree +1

[nmincone]

I'm very surprised this isn't an option, especially in instances like Cases, email notifications won't work for us as we are limited to 200 emails/user/day. This has prevented us from using EspoCRM as a ticketing system. If we could get a pop-up in browser (like Zammad does), our users could act right away rather then fish through emails...
Maybe there is a way I am not aware of?

[yuri]

It's a free software. "Very surprised" is a bit inappropriate language in this context.

Implementing full support of web push notifications is not that trivial considering we have many different notifications types. If you’re able to support our business with some big check purchase $, we’d consider prioritizing the development of this feature.

[yuri]

For cases like a ticket system, in-app notifications are usually sufficient, no need email. If the browser tab is opened and active, the user will see that they have a new notification. If the browser tab is opened but not active, the system can displays the number of new notifications in the tab title.