Import of archived emails

[lukoerfer]

We are currently trying to migrate from another CRM and successfully exported a history of activities that we now want to import into EspoCRM. For this we splitted the activities into three categories meetings, calls and emails, because we were able to capture those kinds of activities via the user interface. In the import section there are options to import meetings and calls, but it looks like there is no option to import archived emails.

Is there a another option to bulk import archived mails into EspoCRM or would it be possible to add this kind of import?

[victor]

You just need to create Groups or Personal Email Accounts and import them using the standard functionality (they will be physically imported/synchronized directly from your third-party email accounts). You should first configure Crontab, as without it, emails will not be able to be imported: https://docs.espocrm.com/administration/jobs/#cron.

[lukoerfer]

Hi victor, thanks for your quick reply and sorry for taking so long for my answer.

The issue with this approach is that we don't have these emails in an email account anymore. They were manually copied / entered into our current CRM system for many years. So we can now only export them as a CSV from this old system, in the same way we are exporting calls and meetings. It would be great to have an import template for archived emails in the import module, just like for calls and meetings.

Since my previous message I've found the option to import EML files into EspoCRM, however it seems like it is only possible to import a single EML file at a time. A bulk import for EML files would allow us to write some tool to convert the entries in the CSV file to EML files.

It seems to me that right now the only option for us to import the entries from the CSV file as archived emails in EspoCRM is writing some kind of script that creates the email records via the API one after another.