Enhancement Request for Meeting Invitation Replies Handling

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  • partomas
    Active Community Member
    • Sep 2018
    • 331

    Enhancement Request for Meeting Invitation Replies Handling

    **Description:**
    Currently, when sending a meeting request from the calendar, the emails are sent from the system email set in "Outbound Emails" settings. The issue arises when invitees respond to the invitation via email; their replies go to the system email inbox, leaving invitees unaware of any responses. The replies are not linked to the parent entity, so followers do not get notified.

    **Ideal Solution:**
    1. Automatically attach replies to the parent entity, ensuring followers receive notifications.
    2. If not feasible, include a "reply-to" field in the invitation, setting it to the assigned user's email. This way, the responsible person can receive and manage the responses directly.

    **Benefits:**
    - Ensures all relevant stakeholders are informed of meeting responses.
    - Improves workflow efficiency and communication.
  • rabii
    Active Community Member
    • Jun 2016
    • 1250

    #2
    The system checks first if the current user's SMPT is available it will use it to send the email. It only use system email in case in user's SMPT is not available.

    Rabii
    Web Dev

    Comment


    • partomas
      partomas commented
      Editing a comment
      In our case not all users has SMTP account. Another cases are when the coordinator create events for users.
  • yuri
    Member
    • Mar 2014
    • 8453

    #3
    Setting parent: https://github.com/espocrm/espocrm/c...0c35204a8a6211
    If you find EspoCRM good, we would greatly appreciate if you could give the project a star on GitHub. We believe our work truly deserves more recognition. Thanks.

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