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  • Issues with google integration

    Hello guys
    i have an issue with google calendar authentication. I'm using google integration, where i want to use google calendar sync.
    After i connected my google account to espocrm account everything is ok.

    BUT
    after few hours my configuration is reset and i have information in logs:
    Espo.ERROR: Google Calendar Synchronization: XXXXXXXXXXX could not connect to Google Server when synchronizing the calendar "XXXXXXXXXXXXX" [] []

    And then when i'm looking at external account site in my espocrm user settings, i have red button "Connect". After i connect to google account everything is ok.
    And again, again, again.

    Any ideas?


  • #2
    What the EspoCRM and Google Integration Pack version do you use? I will try to reproduce.
    Does this issue occur for admin or regular user?

    Comment


    • #3
      Current version: 5.8.5
      Google Integration 1.2.1

      Comment


      • #4
        Basically i have this screen in external accounts: https://i.imgur.com/ve9RzSf.png
        But after ~hour i have error in log and then i have red button: https://i.imgur.com/nBnMH4c.png

        Then i need to reconnect my account, and i have error when i'm reconnecting google services: https://i.imgur.com/K2FPrrP.png
        I'll working on that today. I don't think that there is an issue with that, but who knows..

        Comment


        • #5
          Upgrading EspoCRM to the latest one or upgrading Google Integration both should fix the issue. Google changed API response recently so we needed to make modifications into code.

          Comment


          • #6
            Maximus what do you think about yuri message?

            I think that it doesn't matter of update. if it was a matter of updating the synchronization wouldn't work at all

            Comment


            • #7
              Hello,
              i have outlook integration and i have this with outlook word on log file :
              Espo.ERROR: Google Calendar Synchronization: XXXXXXXXXXX could not connect to Google Server when synchronizing the calendar "XXXXXXXXXXXXX" [] []

              but no amother issue

              Regards

              Comment


              • #8
                item thank you for your post.
                Do you have latest version? Any ideas how to resolve this?

                Comment


                • item
                  item commented
                  Editing a comment
                  Hello emilod,
                  yes i have latest espocrm and latest extension.

                  I think you need update all.

                  Regards

              • #9
                > Maximus what do you think about yurikuzn message?

                Yurikuzn is the System Architect of EspoCRM. I believe him 100%.

                Comment


                • #10
                  Maximus i know that Yurikuzn is main developer of EspoCRM. I only want to find login in this, because from my point of view if i have version of extension which is not compatible with actual google api, it shouldnt work at all.

                  item do you still have issues?

                  Comment


                  • #11
                    Hello,
                    look my same error with outlook .. but all is ok ..

                    [2020-08-11 00:05:02] Espo.ERROR: Outlook Calendar Sync: XXX could not connect to Outlook Server while trying to sync calendar Outlook. [] []

                    i have this error every 5 minutes.

                    All is synchronized.. no need other user interaction

                    Regards

                    Comment


                    • #12
                      Could you let me know in which version you fixed this issue?

                      Comment


                      • #13
                        Maximus yuri i have version 1.3.2, i think it's the newest.
                        I even created clean instance of EspoCRM and i have the same issue.

                        Comment


                        • #14
                          Hi emillod,
                          Sorry for the delayed reply.

                          > i have version 1.3.2, i think it's the newest.

                          No, the latest is v.1.4.1.

                          I have tested this issue. Well, on EspoCRM 5.9.3. and Google Integration 1.3.6. it stopped disconnected. The connection was established more than a few hours ago and still active. I will report you tomorrow whether something would happen.

                          Comment


                          • #15
                            Thank you. I've tested google extension on clean instance and found out that here was an issue in 1.3.2. Basically espocrm didn't refresh google token in database.

                            Comment

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