VoIP extensions doesn't show a popup on incoming calls

[bdcitsolutions]

Hello,

we've integrated the VoIP extensions with a Starface server.
Outgoing calls work, but on incoming calls no popup window appears.
The cronjob is implemented.

The espolog has no error, only an info:

[2018-08-01 12:18:01] Espo.INFO: Starface: KeepAlive user online [201]. [] []

Where could be the problem?


Best,

Daniel

[tarasm]

Try to check web-server error log. What PHP, MySQL, EspoCRM, VoIP Integration extension versions?

[bdcitsolutions]

Hi, sorry for the delay.
There are no errors in the Apache error log. The starface integration works, calling is possible, but no popup windows appears while incoming calls.
The used versions are:

Espo: 5.1.2
VoIP: 1.8.3
Advanced Pack: 1.32.6

[tarasm]

Try to add an additional user phone number like described here: https://www.espocrm.com/features/ast...-phone-numbers.

[bdcitsolutions]

Try to add an additional user phone number like described here: https://www.espocrm.com/features/ast...-phone-numbers.

We've tried this but it doesn't work. We've tried several number formats but none of it works. The error log is still clean.
The starface app on Win10 works as expected:

[Maryam123]

Same issue please help m urgently im unable to get popup on incoming and outgoing but calls are possible dont get popup to create lead

[tarasm]

Please let me know what server/service do you use (Asterisk, Starface, Twilio)?
For Asterisk you can check this steps, https://github.com/maxespo/documenta...-not-displayed

[Maryam123]

Asterisk ami

[tarasm]

Please check these items, https://github.com/maxespo/documenta...-not-displayed

[Maryam123]

tarasm i just followed the steps , but found now error in log file , im not getting the calls history no popup is showing what is the issue here

[tarasm]

It seems like you have missed up configuration for a user. Each user should define his internal number from Asterisk server. More details, https://www.espocrm.com/features/ast...up/#user-setup.
We recommend to use customer portal for such support.
Also, try to upgrade your EspoCRM and VoIP Integration to the latest versions.