Change Case if E-Mail is to alias adress

[snoo]

Hi,

we have linked our info@ mail for automatic import and case creation for user support. Now i also have an alias adress for info@ called privacy@ ... each time a user writes to privacy@ espo should check this and change the case type so something different than problem and maybe assign another user to this case.

is this possible or do i need to create an extra group email for privacy?

I was thinking about doing this with a workflow on email create or case create, but as i see email and case are not linked to one another.

[tanya]

case and emails are related as parent (Parent) and children (Emails)