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  • Twilio integration issues

    I have added auth token of twilio and configured everything.

    When I use click to call, it displays calling message in the top but doesn't open a pop up or anything. I haven't install softphone in my system either. I am using espocrm cloud.

    Can someone help me out, please?

  • #2
    Twilio Integration works with call forwarding only. An incoming call from a Twilio number is forwarded to the user’s primary phone number. For outgoing calls EspoCRM creates a connection between the user’s primary phone number and the number called through Twilio service. The user’s primary phone number should be different than twilio phone number.
    EspoCRM customization & development

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    • #3
      So, we cannot do outgoing calls from twillio integration.

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      • #4
        You can do outgoing calls from twilio integration. In this case, user's phone will be connected with called phone number through Twilio service.
        EspoCRM customization & development

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        • #5
          My solution for integrating Twilio with EspoCRM and softphone

          https://www.google.com/url?q=http://...xzLb4oQK-D9MZQ

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