create rule auto sending emai to staff once they not reply/read email from customer

[Ellen]

Thanks Tanya,
From 2.: can we custimize subject also?Since we need to highlight subject in some template email.
Thank you.

[tanya]

you can define own view for subject field https://www.espocrm.com/documentatio...nt-field-views

[Ellen]

Thanks Tanya.have a nice day.

[Ellen]

Hi Tanya,
How to check condition if customer not reply email from our staff.Since we also need to create workflow sending email alert for this event.
Thank you very much for your support as usual.
Ellen

[tanya]

maybe with creating of additional boolean field, I don't know