VOIP Extension - Incoming Popups & Voip Cleanup not working

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  • showard
    Member
    • Feb 2018
    • 48

    VOIP Extension - Incoming Popups & Voip Cleanup not working

    VOIP incoming call Popup notifications are not working. Calls work (both incoming and outgoing). Outgoing popups work fine. But the incoming popup notifications stopped working. Also, the contact record page no longer loads up with incoming calls.

    Any suggestions or help would be greatly appreciated.

    I am running Epo v. 9.0.8 with VOIP Extension version 2.1.1 and Advanced Pack 3.8.0

    Noticed today that the "Voip Cleanup" job is not running properly. All other cronjobs are working.

    This is the only Voip error showing in the log:

    [2025-04-30 04:39:34] CRITICAL: (0) Failed job 6811a972c47eff2a7. Job 'VoipCleanup' not found. :: /var/www/html/application/Espo/Core/Job/JobFactory.php(54)

  • victor
    Active Community Member
    • Aug 2022
    • 875

    #2
    Hi showard,

    1. What kind of telephony are you using (Asterisk, Twilio etc.)?
    2. On which previous versions of EspoCRM and VoIP did everything work correctly?
    3. Please send a full-screen screenshot from the Administration > System Requirements.

    the contact record page no longer loads up with incoming calls
    What exactly do you mean? How should it work/worked before?

    Comment

    • showard
      Member
      • Feb 2018
      • 48

      #3
      We're using Twilio.

      The popup notifications for Incoming calls are not working. Everything else on the user front-end seems to work fine.

      ***The "Voip Cleanup" job began failing right at the end of March when we upgraded Voip from 2.0.4 to version 2.1.0. That's about when the incoming popups stopped working too.***


      The Espo error log shows this when it tries to run the cron job:

      [2025-04-30 04:39:34] CRITICAL: (0) Failed job 6811a972c47eff2a7. Job 'VoipCleanup' not found. :: /var/www/html/application/Espo/Core/Job/JobFactory.php(54)

      Yesterday, we did additional upgrades from Espo 9.0.6 to 9.0.8, from Voip 2.1.0 to 2.1.1, and Advanced Pack from 3.7.4 to 3.8.0. That did not fix the incoming popups.

      Click image for larger version

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      Comment

      • victor
        Active Community Member
        • Aug 2022
        • 875

        #4
        Please create a Case for EspoCRM technical support with a link to this topic. In the case you created, add the following:
        - Enable Debug mode: https://docs.espocrm.com/administrat...ng/#debug-mode.
        - Reproduce the error (when the Pop-up for incoming calls does not appear).
        - Submit the EspoCRM error log. EspoCRM log files are located in {ESPO_ROOT}/data/logs/ directory. Most errors are logger there. It is very important that you send the full call log. For your convenience, you can simply send the full log for the whole day.

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