Outlook Permission Settings Any Advice?

[jeffreysgrossman]

I am getting word back that we are experiencing issues with trying to install the Outlook Integration. We are being told that EspoCRM Outlook Extension is:
We have looked for any type of settings that would change this, but have not found any. Is this a known issue? Is there anything anyone has run into before when dealing with Outlook? Any help will be very much appreciated..

[victor]

You did not include an error code, so it is difficult to advise. Please do the following:

- Enable Debug mode: https://docs.espocrm.com/administrat...ng/#debug-mode.
- Reproduce the error.
- Send the EspoCRM error log. EspoCRM log files are located in {ESPO_ROOT}/data/logs/ directory. Most errors are logger there.
- Additionally:

1. Send a full-screen screenshot from Administration > System Requirements.
2. Specify which version of EspoCRM i Outlook Integration extension you are using.

[jeffreysgrossman]

Hello victor

Thank you so much.. This is what I got back from our Admin....

It's not an error that's explicitly occurring in EspoCRM. The problem is in the Microsoft auth request you're generating you're including the query parameter "prompt=consent", which is forcing individual users to consent even though an admin has already granted tenant-wide consent. This is a problem because Microsoft's security best practices recommend blocking users from authorizing OAuth apps (which we do), so instead of being able to get a token, they indefinitely get sent to the request permission screen. If you could just include an option to disable that query parameter (or point us to the existing setting if it exists), that would solve our problem. If you don't include the consent parameter, it will only prompt the consent if needed instead of doing so every time.

Screen shot of what is being talked about attached..

"that list bit needs to not be there and then I works fine (which was tested to confirm)"

Does that all make sense?

Also for clarity:
EspoCRM V9 (latest version update)
Outlook Extension: 1.3.6

[victor]

- Sorry, but you still haven't provided an error log.
- I don't understand how to reproduce your problem: steps are needed to reproduce it. If the steps are additionally accompanied by screenshots - it will be even better.