Must uninstall Advanced Pack if the license is not renewed

[sapyantuk]

I have Created a new case

[yuri]

Hi,

Could you contact us via the customer portal (by creating a case) or via the contact form.

[sapyantuk]

Hello Taras yuri I am planning to purchase the Project Management and Stripe Integration extensions.
I am already using four EspoCRM extensions, which I have purchased and renewed over the last 3–4 years.

I saw Taras’s post dated 05-07-2025, which says:

“Your license was purchased in August 2023, so it is governed by the terms and conditions in effect at that time. Therefore, there is no requirement to renew this license on an annual basis.
Please note that all licenses purchased starting January 1, 2024, will require annual renewal.”

Based on this, I would like to clarify the following:

1. For my existing licenses (purchased before January 1, 2024):
   • Will I be able to continue using them indefinitely after the support/upgrade period expires?
   • Or will I still be required to renew them every year, even if I do not need updates?
2. For new licenses that I purchase now (Project Management, Stripe Integration, etc.):
   • Will these require mandatory annual renewal?
   • If I choose not to renew, will the extensions stop working, or will they continue working but without updates and support?

I want to clearly understand how the licensing will apply to both my old extensions and the new ones before making further purchases.

Thank you for your clarification.

[shootify]

I agreed, not many people have the budget to keep upgrading/renewing every year. disspoitmented me.

[shootify]

I was trying to UPGRADE and buy new licences, but this new requirement is quite a disappointment, (i can't afford it) Not only extensions are expensive but you will NOW have to buy them again to keep using it every year? I don't like this approach. I started using espocrm beacuse of the pricing MODEL. Imagine a person who has all extensions. The renewal is going to be more than 1K every year, even with the discount price still high, IMHO if they want to keep a yearly subscription, price on extensions needs to come down, otherwise ill be better to SWITCH to ANOTHER CRM with a monthly subscription fee, it will be less expensive, and you will not need to maintain it. Hope the developers can fix this MESS.

[harrytruman]

Makes sense. Thanks for the clarification.

[tarasm]

harrytruman your license was purchased in August 2023, so it is governed by the terms and conditions in effect at that time. So, there is no requirement to renew this license on an annual basis.
Please note that all licenses purchased starting January 1, 2024, will require annual renewal.

[harrytruman]

Hi tarasm, I received this email in August of last year (2024). This is after the date you mentioned above. Legally, I'm not sure the company can retroactively change the terms and conditions (at least in the US). Also, the email clearly states that I can continue to use the extension. I love EspoCRM and I certainly want to support the business. This is why I purchased the extension. However, this whole situation is confusing, and we all need more clarity from the company.

[tarasm]

the information you showed is outdated.
Starting from January 1, 2024, the license needs to be renewed annually. More information is published on the official blog, https://www.espocrm.com/blog/espocrm...sions-license/.

[tarasm]

harrytruman the information you showed is outdated.
Starting from January 1, 2024, the license needs to be renewed annually. More information is published on the official blog, https://www.espocrm.com/blog/espocrm...sions-license/.

[harrytruman]

This is a screenshot of the email I received when my advanced pack license expired. It says clearly that I can continue to use the extension, it's just not available for upgrade.

[rabii]

I do understand your point and as mentioned you should be rewarded for the years of effort you put into this amazing product. My point was about developers who brought clients into espocrm space like 2/3 years were they understood that the license for extension should be renewed when they feel the want to (which was a very attractive offer to them) now with the transition i personally have clients emailing me asking why they see the expiration message appears so i had to explain the new license which contradict what they knew before and kind of disappoint them. I always advise my clients to renew the license and they are happy to do it but most of them are tiny business and sometimes they don't have enough cash to renew a license, so the timing is key here. Also it would be nice if you consider a good discount to encourage clients to renew, currently there is only 10% on a year license renewal and 30% on two year renewal, maybe if that could be improve it would help both the clients and also ensure streaming revenue for you as clients would feel of renewing. As i mentioned a lot of clients are using espocrm because they run tiny businesses and still struggle financially hence why this change might be difficult for them.

But again i understand your point of view and my point was just to find a way between to help clients but also help espocrm generate revenue to support the continuity of this amazing platform.

[yuri]

But are there alternatives other than returning back to the previous license model?

Having the current licensing model, the message is fair as it tells how it is. When the license is on subscription basis, it assumes that usage is not permitted after the expiration. We can't have a license that prohibits usage but don't tell users about that.

Speaking of alternatives. In the beginning, when we started, we could have applied 10x prices and had lived with less stress overall. It's how many recommend to do for startups. Years and efforts we have put into the product were driven mostly by our enthusiasm. I personally feel the current model is fair and giving us hopes for the future.

[yuri]

> Advanced pack, sales pack, voIP integration, Project Management and Google integration

It's quite a few, may feel costly indeed. Though we pay even larger checks for some software we need in our business, despite that having less functionality than Espo has.

[nand85579]

I feel yearly licensing is killing ESPOCRM.

I wanted to buy Advanced pack, sales pack, voIP integration, Project Management and Google integration, for my startup.

I am not going to keep upgrading my application once done and an expense of nearly 1000 USD per year, just for licenses is beyond my budget for a CRM of less than 10 users, forcing to look for alternative solution.