Reports: The created/modified by does not show the Portal User

[murugappan]

Using the created/modified at and by shows if the record was created/modified by a crm user but not if it is a portal user. How can i get these values?

[lazovic]

Hi murugappan,

Unfortunately, I can't reproduce this issue. Here you can see screenshots of the List and Grid reports and also screenshot of my portal user:






Please tell me what versions of EspoCRM and Advanced Pack extension are you using? Perhaps you have some modifications that affect users and/or portal users.

[murugappan]

lazovic , thank you for responding. I am sorry for not posting details clearly. In the report, i selected the report details to include the field "modified by". When i run the report, the report only shows normal users but does show if the last modifying user is a portal user.

[victor]

Advanced Pack 3.5.4
EspoCRM 8.4.2

There is no problem with displaying the Portal User in the Report for the modifiedBy field (just like lazovic has no problem with this). If the Portal User really edited the last record in your entity, then it will be in your report. Maybe one of your Users managed to edit the record again, or it could be a System User. For example, the record was changed via Workflow or Formula or a third-party script that has an impact on your entity.

Therefore, you need to first make sure that the entry was really edited by the Portal User, and only then view the Report.