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Dear Espo Community,
I'm having trouble getting a Process Flowchart to work correctly.
As shown in the screenshot, Task 1 is created once a record is created. If the assigned user doesn't complete Task 1 within 7 days (Moment when event triggered plus 30 seconds - for testing purposes), a Task 2 should be created for their supervisor. The supervisor is then responsible for reminding the supervisee to complete Task 1. If the assigned user completes Task 1 within the allotted time, a User Task (to accept the completed task) is generated. If the solution is accepted, the process is complete. If not, Task 1 is reopened, and the loop should continue until Task 1's solution is accepted.
I'm currently stuck on the phase where the waiting period ends and/or Task 1 has been completed but the process doesn't move further.
Does anyone have any ideas about what might be going wrong?
Thank you in advance!
I'm having trouble getting a Process Flowchart to work correctly.
As shown in the screenshot, Task 1 is created once a record is created. If the assigned user doesn't complete Task 1 within 7 days (Moment when event triggered plus 30 seconds - for testing purposes), a Task 2 should be created for their supervisor. The supervisor is then responsible for reminding the supervisee to complete Task 1. If the assigned user completes Task 1 within the allotted time, a User Task (to accept the completed task) is generated. If the solution is accepted, the process is complete. If not, Task 1 is reopened, and the loop should continue until Task 1's solution is accepted.
I'm currently stuck on the phase where the waiting period ends and/or Task 1 has been completed but the process doesn't move further.
Does anyone have any ideas about what might be going wrong?
Thank you in advance!
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