Hey all,
I noticed that out of the box you cannot have a 1-on-1 Call with a single Contact. Makes sense for conference calls, however, our organization needs to track individual sales calls. I want to be able to generate a report of what User talk to what Contact, but this isn't available in reports. Furthermore, a Contact cannot be a Parent to a Call, which I think would solve a lot of issues.
So really I guess what I'm looking for is how to modify the list Parent-types of an Entity. Is this possible?
I noticed that out of the box you cannot have a 1-on-1 Call with a single Contact. Makes sense for conference calls, however, our organization needs to track individual sales calls. I want to be able to generate a report of what User talk to what Contact, but this isn't available in reports. Furthermore, a Contact cannot be a Parent to a Call, which I think would solve a lot of issues.
So really I guess what I'm looking for is how to modify the list Parent-types of an Entity. Is this possible?
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