Problem with formula email send

[heligonaut]

Hello again

I have a little problem here, maybe just some basic syntax error but I can't figure it out.

My goal is to make espo auto-send email from my group email account using template '605ce24c7054e5bc4', to linked contact email address, when enum 'serviceState' changes to 'Vybavené' (means Done in my language).

I made this formula but no matter what status of serviceState enum i choose, everytime it sends template with no link to target entity. Thanks for any advice.

$svcDoneMail = record\create(
     'Email',
     'from', 'noreply@my-group-email.com',
     'to', contact.emailAddress,
     'status', 'Draft',
     'isHtml', true,
     'parentId', servis.Id,
     'parentType', 'Servis'
);


ifThen(entity\isAttributeChanged(serviceState) && serviceState = ('Vybavené'),
     ext\email\applyTemplate($svcDoneMail, '605ce24c7054e5bc4');
     ext\email\send($svcDoneMail)
);

[Maximus]

Hello,
1. entity\isAttributeChanged(serviceState) should be like entity\isAttributeChanged('serviceState'). The quotes arround serviceState were missed.
2. serviceState = ('Vybavené') should be like serviceState == 'Vybavené'

> everytime it sends template with no link to target entity

Perhaps there's some issue in the Email Template?

Anyway, fix the syntax error first and try again.

[heligonaut]

Maximus thank you very much, now it works and espo sends email only when I choose "Vybavené".

But the problem with no parent link to target entity still persists. There is probably another syntax error in 'parentId', servis.Id, or 'parentType', 'Servis'.

If I try to manually send email linked to Servis case with applied template, everything is correct but auto-send just sends raw template

EDIT: 'parentId', id, now it finally works

[telecastg]

Thanks for posting your solution, will help others facing similar issues.