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  • Case number in email

    Is it possible to include the case number in the subject of the outgoing emails?

  • #2
    You can insert the variable {Case.number} in the subject and / or body.

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    • #3
      Originally posted by peterberlin View Post
      You can insert the variable {Case.number} in the subject and / or body.
      Thanks.
      How to do that automatically?

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      • peterberlin
        peterberlin commented
        Editing a comment
        we use these variables in the workflow process. they do not work with the template manager.

    • #4
      The workflow sets the variable dynamically in the e-mail template.

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      • #5
        Originally posted by peterberlin View Post
        The workflow sets the variable dynamically in the e-mail template.
        Could you please be more specific?

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        • #6
          Hi tzn1,

          I think you should describe what you need more explicitly.

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          • #7
            Originally posted by yurikuzn View Post
            Hi tzn1,

            I think you should describe what you need more explicitly.
            The case number for outbound emails should be automatically added to the email's subject. Is this possible?

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            • #8
              Hello,
              is your question related with entity Email Template, or it is about some notification? When this email is sent?
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