Case number in email

[tzn1]

Is it possible to include the case number in the subject of the outgoing emails?

[peterberlin]

You can insert the variable {Case.number} in the subject and / or body.

[tzn1]

You can insert the variable {Case.number} in the subject and / or body.

Thanks.
How to do that automatically?

[peterberlin]

we use these variables in the workflow process. they do not work with the template manager.

[peterberlin]

The workflow sets the variable dynamically in the e-mail template.

[tzn1]

The workflow sets the variable dynamically in the e-mail template.

Could you please be more specific?

[yuri]

Hi tzn1,

I think you should describe what you need more explicitly.

[tzn1]

Hi tzn1,

I think you should describe what you need more explicitly.

The case number for outbound emails should be automatically added to the email's subject. Is this possible?

[tanya]

Hello,
is your question related with entity Email Template, or it is about some notification? When this email is sent?