Bug time zone

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  • Brian
    Active Community Member
    • Jan 2018
    • 80

    Bug time zone

    Dears,
    Now I am facing different time zone between espocrm application and database.
    Let me reproduce again what I did in this issues.
    1.First:Server timezone and database timezone is default UTC, Espo CRM application setting > time zone is Asia/Ho_Chi_Minh but server
    2.After that I reconfig time zone of server and database to GMT+7(Asia/Ho_Chi_Minh)
    But now it's still showing different between espo crm application and database is 7 hours.
    Please help me how to solve it now.

    Attached Files
  • tanya
    Senior Member
    • Jun 2014
    • 4308

    #2
    Hello,
    for database always is used UTC format,
    Timezone from settings (preferences) is used for view and export

    Comment

    • Brian
      Active Community Member
      • Jan 2018
      • 80

      #3
      Hi Tanya,
      So in case I create workflow to create lead automatic from email:
      ex I create one field startdate (date time format) I have to plus(or minus) different time?
      Thanks

      Comment

      • tanya
        Senior Member
        • Jun 2014
        • 4308

        #4
        You can set it. An example
        Attached Files

        Comment

        • dreginald
          Member
          • Sep 2018
          • 89

          #5
          Setting Time Zone Asia/Bahrain the clock in the application is running two hours ahead. How to correct? Its across all time zones? One fix is to choose a time zone that is two hours behind. How to correct it?

          Comment

          • dreginald
            Member
            • Sep 2018
            • 89

            #6
            I am also experiencing the same issue with Asia/Bahrain, Asia/Riyadh. It is GMT+3, but all times in the CRM is showing GMT+5. Had to set a time zone GMT+1 (Europe/Dublin) to run the application with the local time. Any method to correct this bug?

            Comment

            • Maximus
              Senior Member
              • Nov 2018
              • 2731

              #7
              Hello dreginald,
              Could you tell me where you set the Asia/Bahrain time zone: System (Administration -> Settings) or User (Preferences)?
              Cause the system in most records shows you the User time zone.

              Comment

              • dreginald
                Member
                • Sep 2018
                • 89

                #8
                In both

                Comment

                • dodom2
                  Senior Member
                  • Jan 2020
                  • 198

                  #9
                  This had me confused in the beginning everyone. So to help explain this in better detail.

                  Espo stores all times in UTC time zone in the DB.

                  Then each user goes to their preferences using the 3 dots at the top right and sets their time zone according to each user.

                  The admin settings time zone is used for things like workflows so you set this to your main time zone.

                  Then on records for example espo will display the time based on the users time zone from the user preferences.

                  If you need put time into a email template or a field then you will need to use formula to convert to your time zone from UTC.

                  Comment


                  • telecastg
                    telecastg commented
                    Editing a comment
                    Excellent explanation !
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