Email integration Outlook Extension

[zkuun8]

Hi,

I'm trying to configure my emails in EspoCRM but I'm encountering issues.

1. I'm using the Outlook integration extension.
2. I'm working with an "organization" in Outlook 365 that includes two users.
3. In this organization, I also have shared email addresses (e.g., no-reply@....).
4. In my other apps (other than EspoCRM), I managed to configure email sending (so it's working there).
5. Currently, in EspoCRM, I have successfully set up the emails for my two users, but I can't get the shared email address (shared at the Office level, not linked to a specific user) to work.

Is this a limitation? Does an email address necessarily need to have a Microsoft user account to authenticate via OAuth?

[victor]

Hi zkuun8,

There is already a topic on the forum about setting up Shared Email for Outlook: https://forum.espocrm.com/forum/exte...tion-extension.

[item]

Hi @victor,

do you think there can be a "mistake? issue?" when the user have :
- all microsoft account, in computer (windows, live, hotmail, ..) opened or active in computer or web browser ?

Sample :
- computer have "abc@live.com" account,
- user have "myprivate@hotmail.com" account

and espoCrm have :
- "user@domain.com" as professional account on Office365

I think, there are a potential issue with "token" or "?" or "OAuth?".

Just my 2 cent question.