Where can I find the documentation for Duplicate check on the "lead capture" page?

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  • crmtesting
    Junior Member
    • Oct 2024
    • 25

    Where can I find the documentation for Duplicate check on the "lead capture" page?

    I was setting up an API entry point for Web-to-Lead and I noticed this check box for "Duplicate Check". I want to understands how the duplicate is checked, how it works, what are the constraints etc. I tried but I cannot find it very clearly in the documentation.




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  • crmtesting
    Junior Member
    • Oct 2024
    • 25

    #2
    somebody please help.

    Comment

    • shalmaxb
      Senior Member
      • Mar 2015
      • 1616

      #3

      Comment

      • victor
        Active Community Member
        • Aug 2022
        • 766

        #4
        A similar topic was discussed on the forum: https://forum.espocrm.com/forum/gene...icate-checking

        Comment

        • crmtesting
          Junior Member
          • Oct 2024
          • 25

          #5
          shalmaxb I checked the link.. it does not have what I am looking for. the page that you have linked explains how we can have custom duplicate checker. I want to know how the existing duplicate checker works.

          Comment

          • crmtesting
            Junior Member
            • Oct 2024
            • 25

            #6
            victor thank you for your comment, but on that discussion page, it is not mentioned how the built in checker works.

            Comment

            • lazovic
              Super Moderator
              • Jan 2022
              • 836

              #7
              Hi crmtesting,

              When the Duplicate Check option is enabled in Lead Capture, a lead will not be created in EspoCRM if a lead with the same email address already exists.

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